Privacy Policy

Privacy Notice / Protection of Personal Information Policy 

Last updated: [28 January 2026]

Upgrade Your Biz (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and disclosed in a lawful, responsible, and transparent manner, in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Notice explains how we process your personal information when you visit our website www.upgradeyourbiz.co.za, contact us, or use our services.

1. Who we are We are Upgrade Your Biz, a sole proprietorship based in the Eastern Cape, South Africa. Our contact details:

• Email: Justin@upgradeyourbiz.co.za
• Phone: +27 69 041 5654
• Information Officer: Justin Colin (contact via the details above).

2. What personal information we collect We may collect the following types of personal information:

• Identity and contact details: name, surname, email address, phone number, business name.
• Service-related information: details about your business, requirements for emails/websites, domain preferences.
• Technical data: IP address, browser type, device information, pages visited, time/date of access (via cookies or server logs).
• Any other information you voluntarily provide when contacting us or submitting forms.

We do not intentionally collect special personal information (e.g., health, race, religion) unless directly relevant and with your explicit consent.

3. How we collect your personal information

• Directly from you: when you fill out contact forms, send emails, or communicate with us.
• Automatically: through cookies, server logs, or analytics tools when you browse our site.
• From third parties: rarely, e.g., referrals (with your consent).

4. Why we process your personal information (purpose and lawful basis) We process your information for the following purposes, under the lawful bases in POPIA:

• To provide our services (e.g., professional emails, websites) – necessary for performing a contract or taking steps at your request.
• To communicate with you (respond to inquiries, provide quotes/support) – your consent or legitimate interest.
• To improve our website/services – legitimate interest (e.g., basic analytics).
• For legal/compliance reasons (e.g., record-keeping, dispute resolution) – legal obligation or legitimate interest.
• Marketing (e.g., occasional updates/offers) – only with your consent.

We only process what is adequate, relevant, and not excessive.

5. Sharing your personal information We may share your information with:

• Service providers (e.g., hosting providers, email/domain registrars like domains.co.za or similar, payment processors if applicable) – bound by strict confidentiality and POPIA-compliant agreements.
• Professional advisors (e.g., accountants, lawyers) when necessary.
• Authorities if legally required.

We do not sell your personal information. No international transfers occur unless via a compliant provider (e.g., with adequate protections).

6. Cookies and similar technologies Our website may use essential cookies for functionality and analytics cookies (e.g., Google Analytics if set up) to understand usage. We will obtain your consent before placing non-essential cookies. You can manage preferences via our cookie banner (if implemented) or browser settings. For more details, see our separate Cookie Policy [link if you create one, or remove if not needed].

7. How long we keep your personal information We retain it only as long as necessary for the purposes above or as required by law (e.g., 5 years for tax records). After that, we securely delete or anonymize it.

8. Security of your personal information We take reasonable technical and organizational measures to protect your data from loss, misuse, unauthorized access, or disclosure (e.g., secure hosting, encryption where possible, access controls).

9. Your rights as a data subject under POPIA You have the right to:

• Access your personal information we hold.
• Request correction/deletion if inaccurate/incomplete.
• Object to processing (on reasonable grounds).
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Regulator (details below).

To exercise these rights, contact us at [your email]. We will respond within a reasonable time (usually 30 days).

10. Changes to this notice We may update this policy from time to time. Changes will be posted here with the updated date. Please review periodically.

11. Contact us / Complaints If you have questions or concerns, email us at [your email]. If unsatisfied, contact the Information Regulator:

• Website: https://inforegulator.org.za
• Email: enquiries@inforegulator.org.za

By using our website or providing us with your information, you acknowledge that you have read and understand this Privacy Notice.

Thank you for trusting us with your information!